RE: UNITED STATES POSTAL SERVICE , COMMERCIAL INVOICES, VOLUMEN WEIGHT, PACKING AND CRATING, AND DANGEROUS MERCHANDISE.

Dear Customer:

We take this opportunity to give you our sincere gratitude for allowing us the opportunity to serve you. The reason for this letter is to make sure all the information pertaining shipments through the United States Postal Services (USPS) is very clear to all of us, this way we will avoid misunderstandings and shipping problems. Please make sure you read carefully all the points below.

MIAMI EXPRESS S,A. will not be responsible  for the omission
of any of the points detailed below:

1. Shipments sent through the United States Postal Service (USPS) either by regular mail or their Priority Services.

 That do not include the PROOF OF DELIVERY OR SIGNATURE REQUIRED services. If your shipment includes this service we will be responsible for any exemptions if the weights at origin and at destination coincide. This service will be charged additionally by the USPS at a cost of $1.75 to $2.00 . Your shipper must request it at the time of shipping the document or parcel, make sure you request this additional service. *

 However, we will not be responsible if the document or parcel includes this additional service but the signature doesn’t coincide with the name or signature from anyone in our warehouse in Miami.  Furthermore, if you have a problem such as this one, we will be unable to place a complaint,  since the United States Postal Services requires this to be done exclusively by the shipper and not the consignee.

We will not be responsible for the service offered by the USPS and offered to you as “DELIVERY CONFIRMATION”. *

This is not a guarantee that the shipment arrived in our warehouse or P.O. Box binge. It only means that the shipment arrived in their distribution annex and the hour and day it arrived and was scanned by an USPS employee, it doesn’t mean that the package arrived either in our box or our street address. By placing this information on the internet they are referring to the time they scanned the parcel at their buildings and at their own zip codes which, coincidentally, are the same as ours.

The USPS in North Miami has two distributions facilities in our area, one for P.O. Box insertion which is at 33152 and located in the same building were our own P.O. Box 527948 is located, and the other zip code is at 33166 which receives non P.O. Box deliveries or shipments to be delivered by a USPS driver to our street address or warehouse in Miami. This USPS facility is also located at the same zip code as our street address or zip code 33166. When you see a supposedly “DELIVERY CONFIRMATION” stating the day, time and zip code the package was received at, this only means that they did receive and scanned at that time and date  the packages at their facilities, however, it doesn’t mean that they did place if correctly in our P.O. box or that their USPS driver delivered it to our street address correctly. Who knows were the package ended up, since there will not be any signature or name of a signee.

Again, for us to be committed to a guarantee, the shipment has to include the PROOF OF DELIVERY or SIGNATURE REQUIRED services, otherwise, you will be left out in the cold and you shipper must make the complaint at origin.  By previous experiences the shipper will not get any positive results since the USPS lacks proper customer service for complaints and they do not do any type serious  follow up or anything similar as other private operators will do in these cases.

2. COMERCIAL INVOICES

Due to new rules established by the Patriot Act which established the Transport Security Administration (TSA) is now totally necessary to comply to their security requests when sending any kind of parcels overseas.

If we do not  receive this information your parcels will be held in the USA until the shipper or yourself sends it to us.

There are two types of commercial invoices:

 A.  COMMERCIAL PURCHASES NEW OR USED ITEMS:
When you make the purchase you must make very clear to the seller that they must include taped on the outside of the box and inside an envelope consigned to PANAMA EXPRESS INC,  (preferably the original)  Pro forma Invoice including the quantity, description and value of the items inside the box. *

B. PERSONAL NEW OR USED ITEMS:
When shipping these types of personal items, you must make very clear to the seller that they must include taped on the outside of the box and inside an envelope consigned to PANAMA EXPRESS INC,  the Packing List , stating the quantities or units, the articles descriptions one by one, and the values placed to these articles even if they are used. *

Please remember that in both cases the envelope must be addressed to PANAMA EXPRESS INC.  and taped outside the box.

Neither our company or the airlines will be responsible for any claims against used goods. We will transport them but will not be responsible for any loss or damage.

3. VOLUMEN WEIGHT:

Our weight charges are applied in pounds and you must take into account that this charges are calculated and charged to us by the airline  or even the vessel companies  and they do not accept any negotiations on this issue, what comes out of their calculations is what they apply as weight or volume weight charges. 

The weight charges are applied by multiplying the height, width and length  of these measures in inches and the total is then divided into 166, the highest result will be applied as the weight of the shipment.

This will usually apply to things that take a lot of space in a box, but do not weight much  or things that are long, such as antennas, fenders etc. *

4. PACKING AND CRATING:

(Optional and only if required by the customer.) Firstly, please note that we only inspect arriving merchandise in Miami that is branded as “FRAGILE”  on the outside of the boxes. We will not inspect or be responsiblefor having received in Miami or having shipped to Panama any damaged merchandise that is fragile but did not reflect such status anywhere outside the boxes. Please make sure that your shipper takes care of this requirement before sending the parcel FRAGILE  merchandise must always be clearly described.

Secondly, If your merchandise arrives properly taped with “FRAGILE” information TAPED OR WRITTEN CLEARLY on the outside of the box we will  inspect it in front of the delivery person and IF THERE IS DAMAGE we will make sure we return it or file a complaint in you name. We will also inform you of this problem.

If your merchandise arrives at our warehouse  indicating that it is fragile and upon inspection by us we determine that it is in good conditions but is not properly packed to be sent overseas, we will ask you if you accept the new crating charges and  its up to you to decide. If  you decide that no crating should be done in order to ship it to Panama, we will ask you to sign a release that will exempt us from any further complaints of damages in transit to Panama. The fact that were lucky to receive it in good conditions, doesn’t mean that the transit to Panama will be damage free under a bad packaging.

5.  DANGEROUS MERCHANDISE:

These are merchandises that require special handling by the airlines due to their flammable containments and under rules established by the FAA (Federal Aviation Administration)  and the TSA (Transport Security Administration)  proper documentation must be developed this is very costly and the customer will incur in additional expenses of up to $409.00.  These items include any type of perfumes, creams, nail polishes, shock absorbers and anything that has even a tiny bit of alcohol.*

 For more information regarding these issues, please call our customer service department at (507) 2701155 or look us up at our WEB site www.miamiexpress.com.
Hoping that this information will make our relationship free of unsavoury incidents
I remain,

Truly tours,

  President